This Privacy Policy explains how Alteration Hub processes personal data when you use the website, contact us, or request tailoring and garment remodelling services.
We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotes, document design approval, carry out remodelling or alteration work, manage collection and payment, maintain records, operate the website, improve service quality, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, appointment handling, payment processing, or other administrative functions. We may also share information with professional advisers where needed for accounting, legal, or compliance purposes. These parties are expected to use the data only for the services they provide to us.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims.
Subject to applicable law, you may have rights to access your data, request correction, ask for deletion, object to certain processing, and request restriction or portability where those rights apply. If we rely on consent, you may withdraw it for future processing based on consent.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to confirm your identity and to understand the scope of the request before responding.
We keep personal data only for as long as needed to handle inquiries, manage projects, maintain business records, meet legal obligations, and resolve disputes. When data is no longer required, it is deleted, anonymised, or archived in a form that is no longer actively used, subject to applicable legal retention duties.
We may update this Privacy Policy from time to time to reflect changes in our processing practices, website features, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.
When the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, our legitimate interests in operating and improving the service, or consent where required. We limit processing to what is relevant for tailoring inquiries, project handling, website operation, and related administration.
Where the GDPR applies, it governs our processing of personal data for individuals in the European Economic Area.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive data portability in appropriate cases. You may also withdraw consent where processing relies on consent. These rights do not apply in every situation and may be limited by legal or operational requirements.
We may collect identification and contact details, project information, garment descriptions, fitting notes, communication records, appointment details, payment-related information, and technical data such as device and usage information. Where relevant, we also process information you provide about fabric condition, requested alterations, redesign preferences, and collection arrangements.
We receive data from project inquiries, booking requests, consultation discussions, fitting appointments, written correspondence, and collection or payment interactions. Some technical data is collected automatically when the website is used, and some operational records are created internally during the handling of a garment project.
Cookies may be necessary for the site to function, support preferences, or help us understand how the site is used. Some cookies are session-based and end when the browser closes, while others remain for a limited period to remember settings or support analytics where enabled.
You may refuse or delete cookies through your browser settings. If the site provides a cookie preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect basic site functions or booking-related features.
